Returns & Warranty

Return Window & Condition

• 30 days from delivery for most items
• Unused, original packaging, all accessories included

We Cover It (No Fees)

• Damaged or defective on arrival
• Wrong item received

We typically provide prepaid labels and waive fees.

Buyer’s Remorse / Fit Issue

• Eligible within 30 days if new/unused
• May include a $7.50 restock and/or $5.99 label deduction
• Exchanges (size/color) usually fee-free if stock is available

Start a Return or Exchange

1. Go to My Account → Returns
2. Select order and items
3. Pick reason + resolution; upload photos if requested
4. Submit to receive instructions/label

Open Returns Center

Refund timing: Typically 1–3 business days after carrier scan.

What’s Not Returnable

• Perishables, opened hygiene items, heavily used or missing accessories
• Anything marked “Final Sale” at checkout

Warranty Coverage

• Most electronics: 12-month limited warranty
• Keep your order confirmation as proof of purchase
• File a claim via Returns (choose “Defective”) or email us

Questions? [email protected] · (347) 619-3328 · WhatsApp