How can we help?
Orders, returns, refunds, payments, couriers, and account questions — routed through the right Caricove workflow.
Choose the right support lane
Most support replies arrive within 24 hours. Order-critical issues move faster when you include the order number.
Track an order
Verify payment and Caricove logistics shipment truth before opening a ticket.
Open my tickets
Use the Caricove customer ticket desk for support history and replies.
Returns & refunds
Start from the order/returns workflow so item truth stays attached.
Payment help
Payment methods, failed payments, duplicate charge questions.
Account help
Orders, addresses, payments, privacy, and sign-in help.
Track an order intelligently
Verify payment, Caricove logistics state, shipment count, last update, and best next action before opening a ticket.
Common fixes
These keep users out of dead-end support loops and route them into the tools your files already support.
My Orders
Best for tracking, shipment truth, item support, and order-specific actions.
RFReturns
Best for item-level return, cancellation, and refund workflows.
PMPayments
Best for card, bank, wallet, failed payment, or duplicate charge questions.
PRPrivacy
Best for data, account safety, privacy, and legal request routes.
Popular questions
Where should I start if I have an order problem?
Use the order lookup first. It reads Caricove shipment states before routing you to My Orders or tickets.
Why does tracking use shipment states?
Caricove support should use Caricove logistics truth whenever shipment records exist. The support lookup follows states like preparing, waiting for courier, assigned, picked up, in transit, hub, delivered, returned, or cancelled.
When should I open a ticket?
Open a ticket when the issue needs a human decision, proof, item-level context, refund review, missing delivery review, or follow-up history.
Can guests check an order?
Yes. Guests can verify an order with order number and billing email. To manage the order, start a return, or open a ticket, sign in to the account that owns it.
Contact Caricove
Use this for legal, privacy, abuse, fraud, account access, or anything that cannot be tied to a specific order yet.