1. Scope
This Privacy Policy applies to public pages, accounts, checkout flows, customer support, returns tools, logistics tools, seller tools, courier tools, and related communications connected to Caricove.com.
2. Information we collect
| Category | Examples |
|---|---|
| Account and identity data | Name, email, phone, login records, one-time verification events, account preferences, support identity verification, seller or courier onboarding details where applicable. |
| Order and payment data | Order history, cart data, billing and shipping details, transaction references, refund records, payout or wallet records, chargeback or fraud-review notes. |
| Delivery and logistics data | Addresses, geolocation or map pin confirmation where provided, delivery instructions, shipment history, proof-of-delivery records, courier movement or status events where needed to complete service. |
| Support and policy data | Tickets, returns submissions, uploaded evidence, dispute history, internal workflow notes, moderation flags, and policy decisions. |
| Technical data | Device, browser, IP address, session data, cookies, security events, page interactions, and diagnostic logs. |
3. How we use information
- To create and secure accounts.
- To process payments, orders, deliveries, returns, refunds, reimbursements, and support requests.
- To detect fraud, abuse, theft, delivery manipulation, policy evasion, chargeback exposure, and other security risks.
- To communicate about orders, policy updates, confirmations, support cases, and operational events.
- To improve site reliability, user experience, logistics performance, and internal auditing.
5. Retention
We keep personal data for as long as necessary to operate the service, complete transactions, resolve disputes, enforce policies, satisfy legal or tax obligations, preserve audit trails, and maintain platform security.
6. Your rights and requests
Depending on applicable law and the type of account you use, you may request access, correction, export, deletion, or restriction of some personal data.
- Requests may require identity verification.
- We may decline or narrow a request where law, security, fraud prevention, accounting, tax, or dispute obligations require retention.
- If your site already exposes WordPress privacy tools in My Account, those tools remain the fastest route for export or deletion requests.
7. Security
We use administrative, technical, and workflow safeguards designed to reduce unauthorized access, fraud, misuse, and loss. No online service is perfectly secure, so users should also protect their credentials, devices, and inbox access.
8. International and operational transfers
Data may be processed by service providers or infrastructure in different jurisdictions where this is reasonably necessary to run the platform, store backups, analyze risk, or deliver support.
9. Children
Caricove.com is not intended for children using the service independently where law requires adult consent or capacity. If you believe a child submitted personal data improperly, contact us so we can review and address it.
10. Contact
For privacy questions, data requests, or complaints, contact us through caricove support.