1. How Caricove handles cases
Caricove.com processes return and refund requests at item level. That means one item in an order can be refunded, another can remain returnable, and another can remain unaffected.
- Some issues are return-required.
- Some may qualify for refund-only / no return needed.
- Some may require manual review or more information before they move forward.
- Non-delivery issues are not treated the same as delivered-item returns.
2. Cancellations
Cancellation reasons are handled separately from post-delivery returns. If an order or line item is still cancellable in the system, Caricove may process an immediate cancellation and create the refund record without a physical return.
- Ordered by mistake
- Found a better price
- No longer needed
- Need to change delivery address
- Payment method issue
3. Return windows
Current Caricove logic uses reason-aware and category-aware windows. The stricter rule applies where multiple rules could fit.
| Scenario | Current system window |
|---|---|
| Damaged or defective / Wrong item / Not as expected | 21 days from delivery |
| Missing parts or accessories | 14 days from delivery |
| Electronics category preference returns | 7 days |
| Fashion / clothing / shoes / accessories preference returns | 14 days |
| Most other preference returns | 10 days |
| Never arrived | No physical return window because the item was not received |
These windows are based on the current return engine found in the uploaded Caricove files.
4. Reason-based handling
| Reason | Primary fault | Default handling path |
|---|---|---|
| Ordered by mistake / Found better price / No longer needed | Customer | Usually return-required, subject to category window |
| Item not as expected | Mixed / review-based | Return-required and may require evidence or manual review |
| Damaged or defective | Seller | Return-required by default; eligible low-value cases may be refunded without return at Caricove discretion |
| Wrong item received | Seller | Return-required by default |
| Missing parts or accessories | Seller | Return-required by default |
| Never arrived | Carrier / non-delivery | No physical return; may be immediate refund for eligible cases or manual review for higher-risk cases |
5. Return shipping responsibility
- Seller-fault issues: return shipping is generally covered by the seller/vendor path.
- Carrier-fault / never-arrived issues: no customer return is required, and review/refund logic follows the non-delivery path.
- Customer-fault preference returns: the customer may be responsible for the return leg unless Caricove states otherwise.
- Mixed-fault review cases: shipping responsibility may be determined after review.
6. Refund timing
Refund timing depends on the case type:
- Immediate cancellation: refund can be created as soon as the cancellation is accepted.
- Return-required: refund is usually issued after the item is received and the return step is completed.
- Refund-only / returnless: refund may be issued without return for eligible cases.
- Manual review: refund is delayed until review is completed.
7. Limits and exclusions
Caricove may deny, narrow, or manually review requests where we detect fraud risk, repeated abuse, conflicting delivery evidence, missing required information, or goods that are unsafe, used, tampered with, incomplete, or outside the valid request window.
8. How to start
Use your order history or the public Track & Returns page to start the correct item-level request. Where a case needs help, contact support and include the order number, item, and issue type.